Privacy Policy

Last Updated: 01 May 2025

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At MVS NZ Document Services Limited ("we", "our", "us"), your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, store, and protect your personal information in accordance with the Privacy Act 2020 (NZ).

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1. What Information We Collect

We may collect and hold the following personal information when you use our services:

• Full name

• Contact details (e.g., phone number, email, address)

• Identity documents or details

• Application details provided by you or your authorized agent/advisor

• Payment details (processed securely via third-party services)
   

We collect only the information necessary to process and deliver your document requests.

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2. How We Collect Your Information

We collect your personal information directly from you or from someone you authorize (such as an agent or advisor), including when you:

• Fill out our forms

• Contact us for services

• Submit documents to us

• Communicate with us via phone, email, or online
   

3. How We Use Your Information

We use your information for purposes including:

• Processing document requests

• Communicating with government agencies and authorities

• Liaising with couriers or third-party providers to deliver documents

• Providing you with updates or status reports (on request)

• Meeting our legal obligations
   

4. Disclosure of Personal Information

We may disclose your information:

• To government departments or agencies in New Zealand or overseas to obtain the requested documents

• To agents or advisors authorized by you

• To third-party service providers such as courier companies

• When required by law
   

We do not sell or rent your personal information to third parties.

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5. Data Storage and Security

Your information is stored securely, both physically and electronically. We take reasonable steps to protect it from loss, unauthorized access, or disclosure. However, you are responsible for maintaining up-to-date antivirus measures and ensuring secure transmission of any data you send to us.

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6. Your Rights

Under the Privacy Act 2020, you have the right to:

• Access your personal information held by us

• Request correction of any inaccurate or outdated information
   

Requests can be made by contacting us at the details below.

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7. Data Retention

We retain personal information only for as long as necessary to carry out the purpose for which it was collected or as required by law. After this, we securely delete or anonymize the data.

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8. Cookies and Website Tracking

Our website uses cookies to enhance your browsing experience and ensure the proper functioning of the site. When you first visit, a cookie consent banner allows you to accept or customize your cookie preferences, including enabling or disabling non-essential cookies.

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You can also manage or disable cookies at any time through your browser settings.

If you wish to request the removal of any tracking data or personal information collected via our website, please contact us at applications@mvsnz.co.nz.

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9. Third-Party Links

Our website may contain links to external websites. We are not responsible for the content or privacy practices of those sites.

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10. Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be available on our website, and changes will take effect from the date of publication.

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11. Contact Us

For any questions, concerns, access or correction requests regarding your personal information, please contact:

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MVS NZ Document Services Limited
Email: applications@mvsnz.co.nz
Phone: +64223970196
Address: Auckland, New Zealand